We are looking for a Technical Specialist person who is proactive and passionate about our company’s products and the customers they serve. They will create long-term trusting relationships with our customers by servicing and supporting the range of W&I products that we offer
The Technical Specialist W&I person is to oversee and support any and all technical aspects of products within the W&I Division. Aspects include but are not limited to product Application, Installation, Operation and Troubleshooting.
Tasks may also include product training both in house and in the field, project management, strategic planning, sales support, product design, service application, logistics and marketing.
Answer customer queries in person, by phone or by email in a timely and professional manner
Resolve complaints and prevent additional issues by improving processes
Communicate with customers to understand their needs and explain product value
Build and maintain strong, long-lasting customer relationships based on trust and respect
Maintain updated knowledge of company products and services
Communicate customer needs and demands to Supervisor and or Management
Manage projects within customer relationships, working to carry out their goals while meeting company goals
Identify opportunities to grow business with existing customers
Coordinate with staff members working on the same customer to ensure consistent service
Collaborate with sales team to reach prospective customers
Service multiple customers concurrently, often meeting deadlines
Keep records of customer transactions
Skills & Qualifications:
Technical and or service experience within any one or more of the following: Wastewater Treatment, Cooling Towers, Swimming Pool Controllers, Reverse Osmosis Membranes
Extensive, accurate product and industry knowledge
Customer management experience
Client focused solutions experience
Project management skills
Ability to communicate customers’ needs with staff
Ability to manage multiple projects and relationships simultaneously
Problem solving skills
Time management skills
Required computer skills
Wiling to travel within Australia as well as overseas as required
Must be COVID compliant, specifically with current vaccination requirements
SEKO is a world-renowned manufacturer of dosing pumps and metering systems with over 40 years’ experience.
From systems designed to deliver hygiene and surface cleaning to treatment of water for human consumption, or for use in cooling water treatment, swimming pools and in myriad industrial processes, SEKO delivers solutions tailored to meet any given need thanks to its specialization in the design and manufacture of solenoid and motor driven dosing pumps, along with measurement and analysis systems.
Globally Present, Locally Active
Our Global presence ensures that we can support our Customers wherever they are. Supported by teams in over 20 countries, as well as by our accredited Partner Distributor network, we ensure professional, local customer support in over 120 countries, with the added benefit of rapid delivery of goods to meet your needs.
All this backed up and supported by a world-class team of Technical Customer Service, able to provide all the back up or technical support needed. With ISO certificated production sites in Europe, the Americas and Asia, we are close to our customers and fully compliant with all local norms both in terms of our product designs as much as our production facilities.
Your Choice, Our Commitment
People choose to do business with SEKO for one or more reasons, but ultimately it is a choice, and therefore merits our commitment. “Our commitment” is total and not only to our customers, but also to each other and the Company’s to its employees.