May 11, 2022

Technical Specialist W&I

  • Seko Australia Pty Limited
  • Onsite or Remote
Full time Wastewater Treatment

Description

Job Brief:

We are looking for a Technical Specialist person who is proactive and passionate about our company’s products and the customers they serve. They will create long-term trusting relationships with our customers by servicing and supporting the range of W&I products that we offer

Job Purpose:

The Technical Specialist W&I person is to oversee and support any and all technical aspects of products within the W&I Division. Aspects include but are not limited to product Application, Installation, Operation and Troubleshooting.

Tasks may also include product training both in house and in the field, project management, strategic planning, sales support, product design, service application, logistics and marketing.

Job Duties:

  • Answer customer queries in person, by phone or by email in a timely and professional manner
  • Resolve complaints and prevent additional issues by improving processes
  • Communicate with customers to understand their needs and explain product value
  • Build and maintain strong, long-lasting customer relationships based on trust and respect
  • Maintain updated knowledge of company products and services
  • Communicate customer needs and demands to Supervisor and or Management
  • Manage projects within customer relationships, working to carry out their goals while meeting company goals
  • Identify opportunities to grow business with existing customers
  • Coordinate with staff members working on the same customer to ensure consistent service
  • Collaborate with sales team to reach prospective customers
  • Service multiple customers concurrently, often meeting deadlines
  • Keep records of customer transactions

 

Skills & Qualifications:

  • Technical and or service experience within any one or more of the following: Wastewater Treatment, Cooling Towers, Swimming Pool Controllers, Reverse Osmosis Membranes
  • Extensive, accurate product and industry knowledge
  • Customer management experience
  • Client focused solutions experience
  • Project management skills
  • Ability to communicate customers’ needs with staff
  • Ability to manage multiple projects and relationships simultaneously
  • Negotiation skills
  • Listening skills
  • Communication skills
  • Problem solving skills
  • Presentation skills
  • Time management skills
  • Required computer skills
  • Wiling to travel within Australia as well as overseas as required
  • Must be COVID compliant, specifically with current vaccination requirements

Organisation

Seko Australia

Required work rights

Australian Permanent Resident

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