Sep 14, 2023

Manager Operations / Compliance / Enforcement

$140,000 - $155,000 yearly
  • Southern Rural Water
  • Hybrid (Negotiable across SRW's Major Offices including Maffra, Mitcham, Werribee, Warrnambool with WFH opportunities)
Full time Compliance Management Regulation & Compliance Natural Resources -Water


Full Time Ongoing

Total Remuneration Package $140-155,000 (incl super) based on skills and experience


About us

Southern Rural Water (SRW) is proud to be the lifeblood of the agricultural economy of southern Victoria. With assets valued at approximately $1.4 billion, our irrigation districts deliver water from catchment to farm gate. As regulators of surface and groundwater, we provide fair, equitable and

sustainable access to water resources. Our services support farmers to generate high quality, fresh and local produce, much of which ends up upon tables across the globe ready to be enjoyed by consumers.

There has never been a better time to join SRW as we deliver on our vision of delivering customer value through outstanding service, community value to help our regions thrive and excellence in everything we do by empowering our people to deliver results.


About the Role

The Manager, Groundwater and Rivers Operations and Compliance is responsible for field-based teams that deliver outstanding customer service as well as compliance and enforcement measures to SRW’s Groundwater and Rivers customers across a broad geographical region extending from the west to the far east of the state.

This newly created senior position will play a critical part in designing and embedding a compliance and enforcement framework to support the Victorian Government’s mandate of zero tolerance to water theft. This will include aligning field operations across the regions, implementing and embedding best practice compliance and enforcement as well as operational plans, strategic plans, risk management and emergency management processes.


Specifically, this will include:

  • Managing field compliance systems and processes that mitigates unlicensed water use and all other customer non-compliance, including enforcement actions on breaches and monitoring compliance with licence conditions to protect the environment and ‘security of supply’.
  • Overseeing and tracking compliance activities, to ensure timely action, reviewing the thoroughness of ‘briefs of evidence’ and appropriateness of action to enhance the chance of successful outcomes.
  • Managing the resolution of complex and difficult customer related issues, including compliance investigations.
  • Administering inspections of potentially hazardous dams, meters and other infrastructure
  • Ensuring SRW operations comply with legislative and government requirements and policies
  • Driving performance improvement consistent with our vision and strategic outcomes of great service, more water in production, affordable prices and financial sustainability.   

About you

Do you have some of the following skills?

  • Extensive experience managing a compliance and enforcement environment, including the establishment of effective compliance/enforcement frameworks.
  • Demonstrated ability to implement and embed change within the organisation, including embedding a best practice compliance and enforcement framework.
  • Knowledge of the Water Act and water policy, particularly the effect on the management of unregulated water in Victoria.
  • Leadership skills and experience, including leading effective leadership of a function, operational and financial management, performance management, mentoring and strategic planning.
  • Judgment and decision-making skills, including management of complex regulatory, compliance and/or enforcement issues.
  • Excellent planning and organisational skills, including agility and adaptability to changing circumstances.
  • Highly developed communication skills, including ability to use tact and discretion in dealing with sensitive information and influence outcomes.
  • Tertiary qualifications in a relevant discipline or equivalent practical experience
  • Certificate IV in Government Investigations or higher qualification


How to Apply

Don’t delay, apply today! Applications should be made online by clicking 'Apply' before midnight Sunday 1 October 2023 or by visiting our website:

Please take the time to describe how your knowledge, skills and abilities would make you a suitable candidate for this role as part of your cover letter.

Please see the supporting documentation below for a copy of the Position Description and for more information for more information and visit to see why it’s great to work for SRW.


Southern Rural Water is committed to diversity and inclusion in employment and is proud to encourage applications from people of different backgrounds, abilities, ages, genders, gender identities and/or sexual orientations.

Southern Rural Water acknowledges the Traditional Owners of the lands and waters we work with and within, and pay respects to Elders past and present.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact:


Southern Rural Water

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Australian Citizen

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