May 16, 2024

Water Specialist & Customer Relationship Officer

$90,199 - $101,022 yearly
  • Bureau of Meteorology
  • Hybrid (All Bureau capital city locations will be considered)
Full time, Part time Agriculture Natural Resources -Water

Description

About the Bureau

We are Australia’s weather, climate, water, oceans and space weather agency. Our work touches 
the lives of all Australians every day. 
Our products and services include observations, forecasts, warnings, analysis and advice. They 
cover Australia’s atmosphere, water, oceans and space environments.
The Bureau operates under the authority of the Meteorology Act 1955 and the Water Act 2007. We 
also fulfill Australia’s international obligations under the Convention of the World Meteorological 
Organization and related international meteorological treaties and agreements.
Read the Bureau of Meteorology Strategy 2022–27 to find out more about our organisation and the 
work we do for all Australians.

Working at the Bureau

The Bureau represents a dynamic and exciting opportunity. At the Bureau you will:
• do meaningful work that brings real benefits to the Australian community, businesses and 
government.
• work with dedicated experts and professionals who constantly seek to improve the services we 
provide to our customers.
• work in excellent workplaces in a variety of great locations. You'll have access to the latest 
technology in a diverse, safe and inclusive environment for everyone.
• experience our commitment to learning, growth, training and clear career pathways. You'll 
receive competitive salary and benefits.

Position overview

The Water Sector specialist Customer Relationship Officer seeks to increase the value and impact 
the Bureau delivers to Australia's water sector. The Water Section is focused on delivery of the 
Bureau's water information function and in supporting lead government water policy agencies and 
large utilities. we do this through developing deep and trusted relationships with our government 
and water sector customers, understanding their pain points and strategic objectives, and 
deploying the Bureau's capability.

 
The Water Sector specialist Customer Relationship Officer is self-motivated and agile. They work 
collaboratively with diverse teams and can quickly pivot to new tasks and initiatives in response to 
customer and organisational demand. They thrive in problem solving and on-the-job learning. They 
are confident communicators and exhibit a willingness to continuously learn new aspects of 
customers' businesses while keeping abreast of the Bureau's capabilities, products and services. 
They develop and maintain strong relationships with experts across the Bureau, to identify 
opportunities to match Bureau capabilities with customer requirements. They also contribute to 
handling customer enquiries while representing the trust and quality associated with the Bureau 
brand.


The Water Sector specialist Customer Relationship Officer contributes to a wide variety of projects 
that seek to deliver customer outcomes or improve internal processes. They are willing and able to 
respond to new and varying priorities as they arise. They apply their existing skills in policy or 
technical areas and enhance their expertise whilst at the Bureau to provide value to our customers. 


This role is part of a national team, which leverages digital platforms for collaboration, while 
building trusted relationships on the ground in every Australian state and territory.


Role responsibilities

The responsibilities of the role include but are not limited to:

  1. Proactively managing customer relationships, provide excellent customer service, and 
    represent the quality and trust associated with the Bureau brand.
  2. Drawing on their own experience (technical, policy, communications), in combination with 
    Bureau subject matter experts, to contribute to a diverse range of projects (including the 
    National Climate Risk Assessment; National Performance Report review and National Water 
    Account refresh), while learning continuously and quickly adapting to changing priorities.
  3. Working collaboratively in multi-disciplinary, geographically dispersed teams to develop 
    relationships with Bureau customers, understand their needs and pursue new opportunities.
  4. Developing relationships and networks across the Bureau's research and delivery teams and 
    maintain broad knowledge and understanding of Bureau capabilities, products and services.
  5. Developing and maintaining engagement plans and discovery documents for priority customers 
    and document customer interactions and intelligence in customer relationship management 
    systems.
  6. Connecting customers with Bureau products, advice and expertise that deliver value and 
    impact to their organisations.
  7. Developing and documenting compelling cases for changes to Bureau services or the 
    development of new services, based on evidence of value and impact for customers.
  8. Contributing to the management of customer communication channels, particularly mailboxes, 
    ensuring that customer enquiries are responded to efficiently and capturing feedback.
  9. Contributing to the administration of the Commonwealth Water Regulations 2008 and Water 
    Information Standards.
  10. Contributing to, and on occasion leading, projects to deliver benefits to Bureau customers or 
    improve internal processes.
  11. Demonstrating commitment to APS Values, Employment Principles, Code of Conduct and the 
    Bureau's Social Justice Strategy
  12. Complying with all Bureau work, health and safety policies and procedures, and taking 
    reasonable care for your own health and safety and that of employees, contractors and visitors 
    who may be affected by your conduct. 

Selection criteria

The Bureau encourages applications from all suitably qualified candidates. Applications will be 
considered based on alignment with selection criteria, which have been matched to the APS 
work level standards and Integrated Leadership System (ILS) for APS Level 6 positions.

1. Demonstrates relevant skills and experience
• Qualifications and/or experience in environmental science, hydrology or climate 
sciences and their application such as climate change risk assessments; hydrology 
modelling or weather and climate forecasting. 
• Experience working with or for a water policy agency, utility or water sector industry 
partner or equivalent
• Analytical and project management skills with good knowledge of relevant 
methodologies such as Prince2 and agile frameworks
• Experience working in multi-disciplinary project teams.
• Experience working with customers, and the use of CRM systems to manage 
feedback and collect insights.


2. Supports strategic direction
• Understands, supports and promotes the organisation's vision, mission, and business 
objectives.
• Harnesses information and opportunities
• Shows judgment, intelligence and common sense

3. Achieves results
• Makes effective use of individual and team capabilities and negotiates responsibility 
for work outcomes.
• Is responsive to changes in requirements.
• Takes responsibility for managing work projects and balancing workloads to achieve 
results

4. Builds productive working relationships and communicates with influence
• Nurtures internal and external relationships, values individual differences and diversity
• Communicates clearly, proactively listens and recognises the needs of others
• Shares learning and supports others

5. Displays personal drive and integrity with a growth mindset
• Demonstrates public service professionalism and adheres to the APS Values and 
Code of Conduct.
• Acknowledges mistakes and learns from them, and seeks guidance and advice when 
required.
• Commits to action and takes personal responsibility for meeting objectives and 
progressing work


Desirable qualifications


Qualifications and/or experience in environmental science, hydrology or climate sciences and their 
application. A degree or diploma of an Australian educational institution, or a comparable overseas 
qualification, which is appropriate to the duties; OR other comparable qualifications, which are 
appropriate to the duties.


Highly desirable knowledge and experience:


• Understanding of Australia's water management regime and water reform agenda.
• Understanding of and/or professional experience with weather, climate and/or hydrological services 
that have potential to drive customer value and impact in the water sector.


Merit pool
The selection process will establish a merit pool that may be used to fill similar positions within 18 
months.


How to apply

Applications can be lodged through the Bureau of Meteorology Careers.
Your application will consist of resume, contact details for two referees and a ‘800-word pitch’ that 
considers:
• position overview
• job responsibilities
• selection criteria
• relevant sections of the Integrated Leadership System (ILS) and APS work level standards.


The Bureau is an equal opportunities employer. We will support applicants with disability through 
our RecruitAbility Program and will provide reasonable adjustments such as access, equipment 
and other practical support at relevant stages of the recruitment process.


We recognise the need for our workforce to reflect the community we serve and provide an 
inclusive environment that respects and values diversity and is described in our Diversity and 
Inclusion Statement of Commitment. We strongly encourage qualified applicants from diverse 
backgrounds to apply.


The Bureau offers flexible working options, reasonable workplace adjustments and an Employee 
Assistance Program (EAP). Should you have any questions or experience any difficulties with 
applying online, please contact us via email on BOMCareers@bom.gov.au.
Additional information


To find out more about the employment conditions at the Bureau, please refer to the Bureau of 
Meteorology Enterprise Agreement.


The Bureau acknowledges the Traditional Owners and Custodians of Country throughout 
Australia and acknowledges their continuing connection to land, sea and community. We 
recognise the continuation of cultural and weather knowledge practices of First Nations people

Organisation

Bureau of Meteorology

Required work rights

Australian Citizen

Supported Document


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