MEMBER ENGAGEMENT MANAGER
Purpose driven organisation dedicated to driving a sustainable water future
Delivering great Member experience is at the core of what we do
Part-time role (3 days/ week) based in Adelaide
About us: The Australian Water Association is a national not-for-profit organisation and Australia’s biggest water network. Our primary objective is to inspire and drive a sustainable water future.
We have just embarked on a very exciting transformation to be a truly member centric digital organisation. We will be focussing on growing our core and differentiating capabilities through developing our people, streamlining our processes, enabling data and technology, and adopting Agile ways of working.
As a member of our Strategy, Member Engagement and Innovation group you will be responsible for membership growth and retention while delivering a great member experience.
You will support the SA Branch and several Specialist Networks to deliver activities and events that enable the Association to achieve its Strategy’22 objectives. You will foster a ‘One AWA’ culture by connecting and working closely with your colleagues and members across the country. Your excellent customer relationship skills will enable you to attract new and retain members whilst delivering a great customer experience.
This role will also require the ability to work across multiple activities and projects using Agile ways of working while keeping existing member processes and services going. You will be responsible for collecting information and maintaining customer records in our CRM so that we can personalise our member experience.
Joining us during a significant and exciting time of organisational transformation, there will be plenty for you to get your teeth into and lots of opportunity to share your knowledge and experience too.
What you’ll need to succeed
You’ll need 5+ years’ experience in a customer relationship role with the ability to support the delivery of meetings, initiatives and events. Critical to your success is your demonstrated experience in project management, customer engagement and /or event management experience, and your ability to develop strong partnerships while working across multiple committees and projects simultaneously.
You will have excellent oral and written communication skills with the ability to write content for internal workspaces and websites.
You will have strong time and budget management skills and be proficient in all major business packages (i.e. Word, Excel, PowerPoint, Office 365, SharePoint).
We are proud to be an Equal Opportunity Employer. We embrace diversity& inclusion and celebrate difference in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, skills, and locations. The more inclusive we are, the better our work will be.
To apply: Please provide a covering letter specifically addressing the selection criteria together with your CV by no later than Friday 4th December 2020 to email@example.com
Australian Water Association
You will have tertiary qualifications in a relevant discipline (e.g. Communications, business administration, marketing, project management or similar) and /or equivalent work experience.
Desirable: Knowledge or experience with the water sector or similar would be an advantage.
The Australian Water Association is Australia’s biggest water network. Our purpose is to inspire and drive a sustainable water future. Our value proposition is to drive prosperity and sustainability by providing individuals with career enrichment and organisations with business opportunities as we:
Share - information and knowledge
Connect - members with industry and stakeholders
Inspire - positive change
Our membership is broadly-based and multi-disciplinary, covering the entire water cycle and associated industries including professionals and practitioners working in utilities, science, research and academia, energy and resources, manufacturing and agriculture, just to name a few.