Icon Water has a rare and exciting opportunity for an experience leader with strong communication to join as the Team Leader Metering Services. You will be responsible for leading a small team who provide exceptional customer service whilst looking after our water meters which includes asset planning, maintenance and repair, innovation and replacement.
There are generous salary and benefits available for this position including free on-site parking and flexible working arrangements.
Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.
A day in the role:
Mentor the team in handling customer complaints, meter defects, backflow compliance, capital works support and data analysis
Develop the water metering strategy (including smart meters) and update the metering component of the Asset Management Plans
Manage the overall lifecycle of metering assets and lead the revision of metering standards, processes and guidelines.
Lead the development of the capital works program for water meters (planned and reactive)
Offer technical advice and performance review for our Billing and Meter Reading Contractor
Build and nurture positive relationships with customers, suppliers, and internal business partners
What you will need to be successful:
Leadership experience with the ability to mentor and support a small technical team
Technical experience relating to water networks and metering
Experience in developing and implementing asset management plans
Experience in delivering excellent customer service, and can build and nurture positive working relationships
Financial experience in asset management and service provision costing and budgeting
Strong negotiation skills, to achieve desired outcomes for internal service agreements
A tertiary qualification in engineering is preferable, but not essential.
To apply for this role please submit your resume and cover letter outlining the skills and experience relevant to the ‘what you will need to be successful’ criteria.
Applications for this role will close at 11:59pm on Friday 7 May 2021
To learn more about this opportunity please contact Guy Price, Manager Metering, Asset Information and Account Management on (02) 6180 6809. For assistance on the application process, please contact email@example.com.
We have been supplying Canberra with top quality water and wastewater services for 100 years.
At Icon Water we promise to continue enhancing the lives of Canberrans to ensure prosperity in the community for generations to come.
You can expect us to be reliable, efficient and helpful. We'll take care of the essentials, so you can take care of the rest of life.
What we do
Icon Water protects and supports the community and the environment by providing high quality drinking water and wastewater services to the ACT and surrounding regions. Our water and sewerage network is over 6440 kilometres of pipeline delivering more than 100 megalitres of water each day and treating over 29 gigalitres of wastewater each year. We promise to continue to support our community for generations to come.
Sustainability and environment
Sustainability is at the core of what we do. We work towards delivering safe, secure and sustainable water and sewerage services to more than 390,000 customers, including households, developers, local businesses, government, research organisations and academic institutions, community and catchment groups.
Simply, sustainability at Icon Water is about:
Enriching our neighbourhood
Caring for tomorrow.
Who are we?
Icon Water Limited is an unlisted public company owned by the ACT Government. The company’s voting shareholders are the ACT Chief Minister, Andrew Barr MLA and the Minister for the Environment and Heritage Mick Gentleman MLA.
Icon Water owns and manages the assets and operation of water and sewerage services to the ACT and bulk water to Queanbeyan. Icon Water also has an investment in the ACT’s energy distributor and retailer ActewAGL, through a joint venture of two partnerships with each of Jemena Limited and AGL Energy Limited.
Icon Water has corporate reporting and compliance obligations under Corporations Law, and complies with a total of 73 Acts, Regulations and Codes. This includes the Utilities Act 2000, Water Resources Act 2007, Environment Protection Act 1997, Water and Sewerage Act 2000 and Public Health Act 1997.