May 05, 2021

Team Leader Metering Services

  • Icon Water Limited
  • Mitchell ACT, Australia
Full time Consulting Engineering Management Strategy-Planning


Icon Water has a rare and exciting opportunity for an experience leader with strong communication to join as the Team Leader Metering Services. You will be responsible for leading a small team who provide exceptional customer service whilst looking after our water meters which includes asset planning, maintenance and repair, innovation and replacement.

There are generous salary and benefits available for this position including free on-site parking and flexible working arrangements.

Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.

A day in the role:

  • Mentor the team in handling customer complaints, meter defects, backflow compliance, capital works support and data analysis
  • Develop the water metering strategy (including smart meters) and update the metering component of the Asset Management Plans
  • Manage the overall lifecycle of metering assets and lead the revision of metering standards, processes and guidelines.
  • Lead the development of the capital works program for water meters (planned and reactive)
  • Offer technical advice and performance review for our Billing and Meter Reading Contractor
  • Build and nurture positive relationships with customers, suppliers, and internal business partners

What you will need to be successful:

  • Leadership experience with the ability to mentor and support a small technical team
  • Technical experience relating to water networks and metering
  • Experience in developing and implementing asset management plans
  • Experience in delivering excellent customer service, and can build and nurture positive working relationships
  • Financial experience in asset management and service provision costing and budgeting
  • Strong negotiation skills, to achieve desired outcomes for internal service agreements
  • A tertiary qualification in engineering is preferable, but not essential.

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To apply for this role please submit your resume and cover letter outlining the skills and experience relevant to the ‘what you will need to be successful’ criteria.

Applications for this role will close at 11:59pm on Friday 7 May 2021

To learn more about this opportunity please contact Guy Price, Manager Metering, Asset Information and Account Management on (02) 6180 6809. For assistance on the application process, please contact


Icon Water

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Australian Permanent Resident

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