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Job Brief: We are looking for a Technical Specialist person who is proactive and passionate about our company’s products and the customers they serve. They will create long-term trusting relationships with our customers by servicing and supporting the range of W&I products that we offer Job Purpose: The Technical Specialist W&I person is to oversee and support any and all technical aspects of products within the W&I Division. Aspects include but are not limited to product Application, Installation, Operation and Troubleshooting. Tasks may also include product training both in house and in the field, project management, strategic planning, sales support, product design, service application, logistics and marketing. Job Duties: Answer customer queries in person, by phone or by email in a timely and professional manner Resolve complaints and prevent additional issues by improving processes Communicate with customers to understand their...